Our exchange and replacement policy for Silky Skin is valid for a period of 7 calendar days from the date you receive your order. If you are not satisfied with your purchase for any of the reasons mentioned below, we can offer a replacement with the same item or another item of equal value. Please note that we cannot provide a replacement if more than 7 days have passed since you received your order.

To be eligible for a replacement, your purchase must meet one of the following conditions:

• The product has a defect
• The product does not match the description provided

To verify if your purchase meets the required criteria, we may ask for evidence such as photographs, videos, or a physical inspection upon return. If the product fails to satisfy the specified conditions, we reserve the right to refuse the replacement request.

At Silky Skin, we maintain a strict NO EXCHANGE POLICY. Due to safety and quality concerns, perishable goods are exempt from returns and exchanges.

Refunds:

Our refund policy for Silky Skin is valid for a period of 3 calendar days from the purchase date.

To be eligible for a refund, your order must meet one of the following criteria:

Silky Skin is unable to ship to the selected country for any reason
The order is canceled before it has been shipped
If your order fulfills either of these conditions, you may be eligible for a refund. Please note that if more than 3 days have passed since the purchase date, we cannot offer a refund.

Proof of Purchase:

To process your refund, we require a receipt, purchase order, or other proof of purchase. Please note that without the aforementioned proof of purchase, Silky Skin will not be able to issue a refund. It is important to retain a copy of your proof of purchase to ensure a smooth refund process if needed.

Shipping Items:

In order to return an order, please contact us first.

To return your item(s), attach a pre-paid return shipping label to the package and mail it to the address provided on the shipping label. You will not be required to pay for shipping.

Please ensure that the items are properly packaged to prevent damage during transit. If the product is found to be damaged or used beyond what is necessary for us to reasonably inspect it, Silky Skin reserves the right to reject a refund.

Import Customs Fees:

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g., handling fees) by the destination country’s customs authorities.

Please be aware that these fees are the customer’s responsibility, and Silky Skin is not responsible for any related charges.

Allergy Precautions:

Our products are formulated using all-natural ingredients, which are carefully selected for their quality and safety. However, we understand that individual sensitivities and allergies can vary. To ensure your safety and comfort when using our products, we recommend taking the following precautions:

Review the ingredients list: Before using any new product, check the ingredients list to identify any components that you may have a known allergy or sensitivity to.

Conduct a patch test: Prior to applying the product to a larger area, perform a patch test on a small, inconspicuous area of your skin, such as the inside of your wrist or behind your ear. Apply a small amount of the product and wait for at least 24 hours to observe for any signs of irritation or allergic reaction, such as redness, itching, or swelling.

Discontinue use if irritation occurs: If you experience any adverse reactions during the patch test or while using the product, discontinue use immediately and consult with a healthcare professional if necessary.

Consult with a professional: If you have a history of severe allergies or are unsure about the safety of a particular ingredient, consult with a dermatologist or healthcare professional for personalized advice and recommendations.

By following these guidelines, you can minimize the risk of allergic reactions and enjoy the benefits of our all-natural products with confidence.

Reaching Out to Us

If you have any questions or concerns regarding our Refund and Replacement Policy, or if you need assistance with any related matter, please don’t hesitate to get in touch with our customer support team. You can contact us through the following channels:

Contact Form: Fill out the contact form available on our website with the necessary details, and a member of our team will respond to your inquiry as soon as possible.

Email: You can also reach out to us directly by sending an email to contact@silkyskin.ae Our dedicated customer support team will promptly address your concerns and provide any required assistance.

We are committed to ensuring your satisfaction with our products and services, and we appreciate your feedback and questions. Your communication helps us improve our offerings and provide the best possible experience for all our valued customers.